Presenter Name: Eric L. Madsen, CHMM, EMS-LA, CET Contact Information: Eagle Group USA 41574 Bedford Drive Canton MI 48187-3702 Phone: 734 981 834 Cellular: 734 576 3777 E-mail: eric.madsen@eaglegroupusa.com

Title of Poster Presentation: Introduction to Management Systems Author: Eric L. Madsen Key Words: management systems, introduction, primer, understanding, ISO, ISO 9001, ISO 14001 Abstract: More and more organizations are starting to rely on environmental; health and safety; and quality management systems to improve business performance. While this idea is excellent, the implementation of the idea often creates more problems that it solves. Both management and employees may be confused by management system concepts. The multiplicity of seemingly- incompatible management system standards creates additional confusion and systematic redundancy. The historical mis-application and misuse of management systems adds to the confusion. To diminish these problems, organizations can use a straight-forward methodologies to understand and maximize the benefits from management systems. The most commonly-used management systems are · ISO 9001-1994 (replaced by ISO 9001-2000) · ISO 9001-2000 · ISO 9004-2000 (which includes ISO 9001-2000) · ISO 14001: 1996 · ISO/IEC 17025:1999 General Requirements for competence of testing and · calibration laboratories · Guide 25 (superceded by ISO/IEC 17025:1999) · E6 · Eco-Management and Auditing Scheme (EMAS, Europe only, covers and · expands requirements of ISO 14001:1996) · National Association of Commercial Distributors Responsible Distribution · System (including the Adjuncts) · Responsible Care program (missing some management system elements) · BS 8800 Health and Safety Standard · JAHCO's Hospital Accreditation Standards · Other health and safety standards. Plan, Do, Check, Act (PDCA) is methodology that explains the basic structure of all management systems. While some management systems, such as ISO 14001:2000, obviously follow this methodology, the structure of other management systems appears to hide the underlying presence of this methodology. The second methodology is the 6 Ws: Who, What, When, Where, Why and How. These two methodologies provide the structure for explaining the basics of all management systems. Using ISO 14001 to support OSHA's HazCom, VPP, and PSM Requirements; the Responsible CareTM program; the National Association of Chemical Distributors' Responsible Distribution Program; and EPA's RMP Program Eric L. Madsen, CHMM, EMS-LA, CET Eagle Group USA 41574 Bedford Drive, Canton MI 48187-3702 734/981-8347 cell 734/576-3777 eric.madsen@eaglegroupusa.com Government and industry have created many programs to guide companies to improved environmental, safety and health performance. While these programs appear to have diverse objectives and requirements, they all fit under management structure of ISO 14001: 1996. All of the government and industry programs are more prescriptive than ISO 14001. This means that that integration of the ISO standard and one or more of these programs enhances the application of ISO 14001. This enhancement can eliminate several of the major criticisms of ISO 14001: ISO 14001 provides only indirect; not direct requirements for improved environmental performance (ISO continual improvement is for the management system, not for environmental performance); ISO 14001 does not have enough "teeth" to ensure environmental performance; and ISO 14001 does not provide enough transparency. That is, an organization only needs to its policy to the government or the public. The programs all require interaction with the government or the public. Implementation of these programs separate from ISO 14001 creates redundancy of work and allows gaps between the programs. Using ISO 14001 to integrate these programs should reduce the redundancy, eliminate the gaps between the programs, and improve the management of all of the programs.